EOI - Customer Service Officer (4200.01)

Internal Expression of Interest (EOI)

Applications Close:  11:59 pm Sunday 9 November 2025

Group and Team: City Welcome Group, Customer Service Team
Location: Council Centre
Employment status: Permanent, Part-time 0.5 FTE, 2 Positions Available. 
Classification: Municipal Officer Level 1
Agreement: Hobart City Council Enterprise Agreement 2024 
Salary range: $62,713 to $73,952 per annum (Pro-Rata) + 13.5% superannuation. 

About the role

As the first point of contact for the City of Hobart, the Customer Service Officer plays a vital role in delivering high-quality service to our community. This position supports a wide range of customer enquiries and transactions, both in person and over the phone, while also providing general administrative support to the team. 

Role accountabilities include:

• Assist customers with enquiries and payments across a range of Council services.
• Provide professional and friendly service that reflects Council values
• Manage requests and data using Council systems with accuracy and efficiency
• Support the team with general administrative and clerical tasks. 

Learn more about the role in the position description: Customer Service Officer PD

About you

You're a confident communicator with a passion for helping others and a commitment to delivering excellent customer service. You thrive in a fast-paced environment, enjoy working as part of a team, and take pride in resolving enquiries with professionalism and care. 

You'll bring:

• Experience in a customer-facing role, with strong verbal communication and interpersonal skills.
• Proficiency in Microsoft Office and the ability to learn and navigate internal systems.
• Strong organisational skills and the ability to manage competing priorities.
• A Certificate IV or higher in Front Line Management, Business/Administration, or equivalent experience. 

How to apply

If you require any further information specific to this role please contact Kat Oates, Customer Experience Team Leader, on 03 6238 2776 or email kat.oates@hobartcity.com.au.

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.

To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:

• You will be required to declare you hold the required documentation/licence, and
• If you are the successful candidate in the process you will be required to have the originals sighted by People and Culture before commencing in the new role. 

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.